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Author: Microsoft Corporation and Kay Unkroth 

ISBN: 0-7356-1430-X 
Pages: 1296 
Disk: N/A 
Stolin-Softwares Price: $89.99
Release: 09/12/2001 
Level: Beg/Int  

About the Book 

Competency-based learning for the academic classroom.

Developed for academic courses, MICROSOFT® EXCHANGE 2000 SERVER IMPLEMENTATION AND ADMINISTRATION helps students build the skills they need on the job and for MCP Exam 70-224—an elective on the Windows® 2000 MCSE track. The textbook delivers Microsoft courseware adaptable for either a full 16-week semester or a 6-week, 8-week, or 10-week course. The book is filled with competency-based practice exercises that students complete on their own, while the companion project manual features additional skill-building activities ideal for your classroom’s computer lab. 

Along with the textbook and project manual, students get a Student CD-ROM containing study aids, simulation video clips that demonstrate common procedures, an electronic version of the textbook, and detailed information on how to begin a career in Information Technology. Plus, they get a 120-day evaluation version of Exchange 2000 Enterprise Server.

An Instructor CD-ROM containing a complete set of instructor support materials—including lecture outlines, teaching tips, PowerPoint® slides, test banks, and an instructor lab manual—is also available.

Related Books


MCSE Training Kit (Exam 70-219): Designing a Microsoft® Windows® 2000 Directory Services Infrastructure
MCSE Microsoft® Windows® 2000 Professional Readiness Review; Exam 70-210
MCSE Training Kit (Exam 70-220): Designing Microsoft® Windows® 2000 Network Security

Table of Contents


Acknowledgments xxi 
About This Book xxv 
    Intended Audience xxv 
    Prerequisites xxv 
    Reference Materials xxvi 
    About the CD-ROM xxvi 
    Features of This Book xxvi 
        Notes xxvii 
        Conventions xxvii 
    Chapter and Appendix Overview xxviii 
        Finding the Best Starting Point for You xxxii 
        Where to Find Specific Skills in This Book xxxii 
    Getting Started xxxviii 
        Hardware Requirements xxxviii 
        Software Requirements xxxviii 
        Setup Instructions xxxix 
    The Microsoft Certified Professional Program lx 
        Microsoft Certification Benefits lxi 
        Requirements for Becoming a Microsoft Certified Professional lxiii 
        Technical Training for Computer Professionals lxiv 
    Technical Support lxv 
        Evaluation Edition Software Support lxvi 
CHAPTER 1  Introduction to Microsoft Exchange 2000 Server
        About This Chapter 1 
        Before You Begin 2 
    Lesson 1: General Overview of Messaging Systems 3 
        Shared-File Messaging Systems 3 
        Exercise 1: A Simulated Shared-File Messaging System 5 
        Client/Server Messaging Systems 9 
        Exercise 2: Testing the Performance of a Client/Server Messaging System 10 
        Collaboration/Groupware Systems 13 
        Exercise 3: Setting Up a Corporate Phone Book for Business Contacts 14 
    Lesson 2: Exchange 2000 Server Design Goals 19 
        Powerful Infrastructure for Messaging and Collaboration 19 
        Support for Collaborative Business Solutions 21 
        Exercise 4: Cross-Platform Collaboration 21 
        Collaboration and Communication Without Limits 23 
    Lesson 3: Backward Compatibility and Interoperability 25 
        Coexisting with Earlier Versions of Exchange Server 25 
        Mixed Mode Operation 26 
        Coexistence with Other Messaging Systems 27 
        Windows 2000 Network Components 28 
        Supported Client Platforms 29 
        Exercise 5: Verifying Options for Internet-Based Client Connectivity 30 
    Chapter Summary 32 
    Review 33 
CHAPTER 2  Integration with Microsoft Windows 2000 35 
        About This Chapter 35 
        Before You Begin 36 
    Lesson 1: Integration with Microsoft Management Console 37 
        Microsoft Management Console Overview 37 
        MMC Snap-Ins and Exchange 2000 Server 39 
        Exercise 1: The MMC and Exchange 2000 Administration 40 
    Lesson 2: Active Directory Directory Service Integration 42 
        Physical and Logical Structure 42 
        Domains and Namespaces 43 
        Exercise 2: Creating a Domain Tree in the Test Environment 45 
        Active Directory Replication 47 
        Exchange 2000 Attributes in the Active Directory Directory Service 49 
        Exercise 3: Verifying Exchange 2000 Extensions to the Active Directory Directory Service 50 
        Active Directory Integration and Outlook Clients 53 
    Lesson 3: Windows 2000 Protocols and Services Integration 57 
        Windows 2000 Network Architecture 57 
        Internet Information Services 5.0 59 
        Exercise 4: Checking the SMTP Service 61 
        Exchange 2000 Server Extensions 62 
    Chapter Summary 64 
    Review 65 
CHAPTER 3  Microsoft Exchange 2000 Server Architecture 67 
        About This Chapter 67 
        Before You Begin 68 
    Lesson 1: Exchange 2000 Server Components 69 
        Essential Components for Exchange 2000 Server 69 
        Exercise 1: Reducing Exchange 2000 Server to the Minimum 73 
        Internet Information Services for Exchange 2000 Server 75 
        Examining Metabase Settings for Internet-Based Exchange 2000 Services 78 
        Additional Components for Exchange 2000 Server 79 
    Lesson 2: Communication Between Essential Server Components 84 
        Interprocess Communication Mechanisms 84 
        Clients and Administrative Interfaces 87 
        Exercise 2: Communication Partners of the Exchange System Manager 89 
        Component-to-Component Communication 91 
        Exchange 2000 Server Message Handling 99 
    Chapter Summary 102 
    Review 104 
CHAPTER 4  Planning the Microsoft Exchange 2000 Server Installation 107 
        About This Chapter 107 
        Before You Begin 108 
    Lesson 1: Deployment Considerations 109 
        Distributed Versus Centralized Management 109 
        Exercise 1: Centralized Exchange 2000 Administration 111 
        Exchange 2000 Hierarchy 113 
        Exercise 2: Default Administrative and Routing Group Configuration 116 
        Mixed Mode and Native Mode 117 
        Exercise 3: Checking the Mixed/Native Mode Attribute 119 
    Lesson 2: Preparing the Server Installation 122 
        Exchange 2000 Requirements 122 
        Installation Preparation 125 
        Exercise 4: Preparing and Performing a Subsequent Installation in a Subdomain 128 
        Front End/Back End Configurations 134 
        Exercise 5: FE/BE Configuration Options 135 
        Installing Exchange 2000 Server in a Clustered Environment 138 
    Chapter Summary 139 
    Review 141 
CHAPTER 5  Installing Microsoft Exchange 2000 Server 143 
        About This Chapter 143 
        Before You Begin 144 
    Lesson 1: Installation Types 145 
        First Server Installation 145 
        Subsequent Server Installations 147 
        In-Place Upgrade 148 
        Installations in International Environments 149 
        Unattended Setup Mode 152 
        Exercise 1: Installing Exchange 2000 in Unattended Mode 153 
    Lesson 2: Postinstallation Considerations 157 
        Installing the Exchange 2000 Management Programs 157 
        Assignment of Administrative Roles and Permissions 159 
        Exercise 2: Verifying Incorrect Security Information 162 
        Default File Locations and Share Point Permissions 168 
        Exercise 3: Checking Active TCP Ports 170 
        Exchange 2000 Server Service Dependencies 172 
        Adding or Repairing Components in Maintenance Mode 172 
        Exercise 4: Adding Components to an Exchange 2000 Installation 174 
    Chapter Summary 176 
    Review 177 
CHAPTER 6  Coexistence with Previous Microsoft Exchange Server Versions 179 
        About This Chapter 179 
        Before You Begin 180 
    Lesson 1: Preparation of Exchange Server Environments 181 
        Preparing the Windows Environment 181 
        Exercise 1: Changing the LDAP Port for Exchange Server 183 
        Upgrading the Operating System 184 
        Exercise 2: Upgrading to Windows 2000 Server 185 
        Configuring the Active Directory Connector 188 
        Exercise 3: Installing and Configuring the ADC 190 
    Lesson 2: Upgrade and Migration Strategies 194 
        Upgrade Strategies 194 
        Exercise 4: Performing an In-Place Upgrade to Exchange 2000 Server 198 
        Administering Heterogeneous Exchange Organizations 200 
        Directory Replication with Previous Exchange Server Versions 201 
        Server-to-Server Communication and Message Transfer 204 
        Upgrading Outlook Web Access 206 
        Switching from Mixed Mode to Native Mode 206 
        Exercise 5: Performing a Move-Mailbox Upgrade and Finalizing the Migration 207 
        Active Directory Cleanups 211 
    Chapter Summary 213 
    Review 214 
CHAPTER 7  Microsoft Exchange 2000 Server in Clustered Environments 215 
        About This Chapter 215 
        Before You Begin 216 
    Lesson 1: Cluster Service Architecture 217 
        Server Clusters in Exchange 2000 Environments 217 
        Windows 2000 Clustering Architecture 222 
    Lesson 2: Load Planning and Failover Strategies 225 
        Load-Balancing Clusters 225 
        Failover and Failback Procedures 230 
    Lesson 3: Clustering Support in Exchange 2000 Server 232 
        Exchange 2000 Server Clustering Installation 232 
        Exercise 1: Installing Exchange 2000 Server in a Cluster 234 
        Resource Groups and Virtual Servers 235 
        Exercise 2: Configuring Virtual Exchange 2000 Servers 236 
        Configuring Additional Virtual Servers 241 
        Exercise 3: Testing Exchange 2000 Failover Procedures 242 
        Upgrading Exchange Server 5.5 Clusters 244 
    Chapter Summary 245 
    Review 246 
CHAPTER 8  Microsoft Outlook 2000 Deployment 247 
        About This Chapter 247 
        Before You Begin 248 
    Lesson 1: Microsoft Outlook 2000 Installation Types 249 
        Installation Overview 249 
        Local Installation 252 
        Default Network Installation 253 
        Exercise 1: Preparing an Administrative Installation Point 255 
        Preconfiguring the Network Installation 256 
        Unattended Installation 257 
        Exercise 2: Deploying Outlook 2000 257 
        Default Messaging Profile Generation 263 
        Exercise 3: Verifying the Profile Generation 265 
        Adding or Removing Program Features 266 
    Lesson 2: Configuring the Exchange Transport 269 
        Exchange Transport Components 269 
        Client Connection Order 270 
        Exercise 4: Testing the Client/Server Communication 272 
    Lesson 3: Messaging-Related Outlook Options 274 
        E-Mail Options 274 
        E-Mail Processing 274 
        Configuring the Startup Mode 275 
        Default Settings for New Messages 275 
        Outlook 2000 Security 275 
        Deleting Items 276 
        Defining Delegates 276 
        Exercise 5: Assigning Delegate Permissions 279 
        Outlook Client Extensions 285 
        COM Add-Ins and Visual Basic for Applications 286 
    Chapter Summary 286 
    Review 288 
CHAPTER 9  MAPI-Based Clients 289 
        About This Chapter 289 
        Before You Begin 290 
    Lesson 1: Clients for Exchange 2000 Server 291 
        MS-DOS-Based Clients 291 
        Windows 3.x–Based Clients 292 
        Windows-Based (32-Bit) Clients 292 
        Macintosh-Based Clients 294 
    Lesson 2: Messaging Application Programming Interface 295 
        MAPI Subsystem 295 
        Information Services 296 
    Lesson 3: Creating Messaging Profiles 299 
        Messaging Profiles 299 
        Exercise 1: Creating a New Profile 302 
        Personal Folder Configuration 304 
        Exercise 2: Creating a Personal Folder Store 305 
        Offline Folder Configuration 307 
        Offline Address Book Configurations 310 
    Lesson 4: Advanced User Configurations 312 
        Roving User Support 312 
        Remote User Support 313 
        Exercise 3: Configuring Remote Mail Support 315 
    Chapter Summary 318 
    Review 320 
CHAPTER 10  MAPI-Based Clients in a Novell NetWare Environment 321 
        About This Chapter 321 
        Before You Begin 322 
    Lesson 1: Integrating Windows 2000 with Novell NetWare 323 
        NWLink-Based Connections 323 
        IP-Based Connections 326 
        Installing Gateway (and Client) Services for NetWare 326 
        File and Print Services for NetWare 328 
        Service Advertising Protocol Agent 328 
        NDS and the Active Directory Directory Service 329 
    Lesson 2: Outlook and NetWare Client Requirements 332 
        Network Communication Requirements 332 
        Client Connectivity Issues and the RPCPing Utility 334 
    Chapter Summary 336 
    Review 337 
CHAPTER 11  Internet-Based Client Access 339 
        About This Chapter 339 
        Before You Begin 340 
    Lesson 1: Support for Internet Protocols 341 
        Simple Mail Transfer Protocol 341 
        Exercise 1: Examining DNS MX Records 344 
        Post Office Protocol, Version 3 345 
        Exercise 2: Examining the POP3 Communication 346 
        Internet Mail Access Protocol Version 4 348 
        Exercise 3: Examining the IMAP4 Communication 349 
        Network News Transfer Protocol 351 
        Exercise 4: Examining the NNTP Communication 353 
        Hypertext Transfer Protocol 354 
        Exercise 5: Working with Published WebDAV Resources and the Web Storage System 356 
        Lightweight Directory Access Protocol 359 
    Lesson 2: Configuring Virtual Protocol Servers 361 
        Protocol Virtual Server Configurations 361 
        Authentication Methods 365 
        Setting Security Options 367 
        Configuring NNTP Virtual Servers 370 
        Exercise 6: Supporting Internet Messaging Clients 373 
    Chapter Summary 379 
    Review 380 
CHAPTER 12  Management Tools for Microsoft Exchange 2000 Server 381 
        About This Chapter 381 
        Before You Begin 382 
    Lesson 1: Windows 2000 Tools and Snap-Ins 383 
        Active Directory Users and Computers 383 
        Services Snap-In 383 
        Computer Management 384 
        Performance Utility 385 
        Internet Services Manager 386 
        Event Viewer 386 
        Backup and Restore Utility 386 
        Task Manager 387 
        Windows 2000 Registry Editors 387 
        Active Directory Service Interface Edit 388 
        Exercise 1: Managing Exchange 2000 Server with Windows 2000 Administrative Utilities 388 
    Lesson 2: Exchange 2000 Tools and Snap-Ins 395 
        Exchange System Management Tools 395 
        The Exchange System Manager Window 398 
        System Policies 399 
        Exercise 2: Defining a Server Policy for Message Tracking 402 
    Chapter Summary 406 
    Review 407 
CHAPTER 13  Creating and Managing Recipients 409 
        About This Chapter 409 
        Before You Begin 410 
    Lesson 1: Configuring Recipient Objects 411 
        Overview of Recipient Objects 411 
        Creating Mailbox- and Mail-Enabled Recipient Objects 413 
        Managing and Maintaining Mailbox-Enabled Recipients 414 
        Exercise 1: Managing and Maintaining Mailboxes 415 
        Managing and Maintaining Mail-Enabled Recipients 418 
        Working with Mail-Enabled Groups 420 
        Exercise 2: Managing and Maintaining Contacts and Groups 422 
    Lesson 2: Mailbox and Resource Management 426 
        Assigning Mailbox Rights 426 
        Management of Server-Based Mailbox Resources 427 
        Exercise 3: Configuring Mailbox Storage Limits and Deletion Settings 429 
        Management of Recipient Policies 432 
        Export and Import Features 435 
    Chapter Summary 438 
    Review 439 
CHAPTER 14  Managing the Server Configuration 441 
        About This Chapter 441 
        Before You Begin 442 
    Lesson 1: Management of Server Resources 443 
        Storage Management in Exchange System Manager 443 
        Storage Groups and Information Stores 443 
        Exercise 1: Creating Dedicated Mailbox and Public Folder Servers 446 
        Full-Text Indexing 452 
        Diagnostic Logging 456 
    Lesson 2: Management of Administrative Groups 458 
        Configuration at the Administrative Group Level 459 
        Adding Servers to an Administrative Group 459 
        Creating Administrative Groups 459 
        Removing a Server from Active Directory Directory Services 460 
    Lesson 3: Management of Server Address Lists 461 
        Domain Information and Global Catalogs 461 
        Server-Based Address Lists 462 
        Offline Address Lists 464 
        Address and Details Templates 465 
        Extension Attributes 467 
        Exercise 2: Customizing Outlook’s Search Capabilities 467 
    Chapter Summary 470 
    Review 471 
CHAPTER 15  SMTP Transport Configuration 473 
        About This Chapter 473 
        Before You Begin 474 
    Lesson 1: SMTP Configurations and Virtual Servers 475 
        Configuring Additional SMTP Virtual Servers 475 
        Managing Incoming Message Traffic 477 
        Managing Outgoing Message Traffic 482 
        Communicating with Other Exchange Organizations over the Internet 485 
        Configuring Protocol Logging 487 
        Exercise 1: Relay Restrictions and Junk Mail 488 
    Lesson 2: Customizing the SMTP Service 492 
        SMTP Transport Event Handling 492 
        Protocol Event Handling 493 
        Event Binding 494 
        Virus Protection Using Transport Event Sinks 494 
        Exercise 2: Checking Incoming Messages for .vbs Attachments 495 
    Chapter Summary 498 
    Review 499 
CHAPTER 16  Message Routing Administration 501 
        About This Chapter 501 
        Before You Begin 502 
    Lesson 1: Routing Group Planning 503 
        Multiple Routing Group Scenarios 503 
        Managing Routing Groups 509 
        Exercise 1: Creating Multiple Routing Groups 510 
    Lesson 2: Connecting Routing Groups 512 
        Routing Group Connector 512 
        Exercise 2: Configuring a Routing Group Connector 514 
        SMTP Connector 516 
        Exercise 3: Configuring an SMTP Connector 520 
        X.400 Connector 522 
        Exercise 4: Configuring a TCP/IP-Based X.400 Connector 526 
        Previous Exchange Connectors 529 
        Connectors over Dial-Up Connections 530 
    Lesson 3: Link Status Information 532 
        Message Routing 532 
        Link State Information and Routing Group Masters 536 
        Message Rerouting Based on Link State Information 538 
    Chapter Summary 541 
    Review 542 

CHAPTER 17  Public Folder Management 543 
        About This Chapter 543 
        Before You Begin 544 
    Lesson 1: Introduction to Public Folders 545 
        Public Folder Considerations 545 
        Elements of a Public Folder 547 
        Public Folders Within the Active Directory Directory Service 549 
        Exercise 1: Creating Public Folder Hierarchies 553 
    Lesson 2: Creating and Managing Public Folders 557 
        Security Settings for Public Folder Hierarchies 557 
        Creating a Public Folder 559 
        Managing Public Folder Properties 559 
        Managing Public Folder Access Permissions 561 
        Exercise 2: Creating and Managing Public Folder Resources 564 
    Lesson 3: Public Store Configurations 567 
        Managing Public Stores 567 
        Public Folder Referrals 569 
        Exercise 3: Public Folder Access Across Routing Group Boundaries 571 
    Chapter Summary 574 
    Review 575 
CHAPTER 18  Public Folder Replication 577 
        About This Chapter 577 
        Before You Begin 578 
    Lesson 1: Public Folder Strategies 579 
        Stand-Alone Public Folders 579 
        Replicated Public Folders 580 
        Public Folder Instances Between Organizations 582 
        Configuring Dedicated Public Folder Servers 582 
    Lesson 2: Public Folder Replication Configuration 585 
        Public Folder Replication Overview 585 
        Public Folder Contents Replication 586 
        Replication Configuration per Public Store 587 
        Replication Configuration per Public Folder 589 
        Replication of System Folders 591 
        Moving a Public Folder Between Servers 592 
        Exercise 1: Replicating Public Folder Resources 593 
    Lesson 3: Public Folder Replication Process 598 
        The Replication Process 598 
        Monitoring Message State Information 599 
        Replicating Created and Deleted Messages 601 
        Replicating Item Modifications 603 
        Out-of-Sync Public Folders and Backfill 604 
        Adding and Deleting Replicas 605 
        Public Folder Conflict Resolution 606 
        Exercise 2: Public Folder Conflict Resolution 607 
    Chapter Summary 609 
    Review 611 
CHAPTER 19  Implementing Advanced Security 613 
        About This Chapter 613 
        Before You Begin 614 
    Lesson 1: Exchange 2000 Server Security 615 
        Controlling Access to Exchange 2000 Resources 615 
        Auditing and Protocol Logging 620 
        Exercise 1: Enabling Security Auditing 622 
        Secured Internet Connections 624 
        Private/Public Key Security 627 
        Exercise 2: Installing Windows 2000 Certificate Services 631 
    Lesson 2: Advanced Security Features 634 
        KM Server Architecture 634 
        Exercise 3: Installing KMS 637 
        Server Keys and Passwords 640 
        Stage 1: Enabling Advanced Security—The Administrator’s Side 641 
        Stage 2: Enabling Advanced Security—The Client’s Side 643 
        Exchanging Signed Messages 645 
        Exchanging Sealed Messages 646 
        Exercise 4: Configuring and Using Advanced Security 648 
        KMS for Multiple Administrative Groups 654 
        Country-to-Country Encryption Algorithms 654 
        Key and Certificate Management 655 
        Advanced Security Maintenance 656 
        Moving Key Histories Between KM Servers 658 
        Advanced Security with Other Organizations 659 
    Chapter Summary 661 
    Review 662 
CHAPTER 20  Microsoft Exchange 2000 Server Maintenance and Troubleshooting 663 
        About This Chapter 663 
        Before You Begin 664 
    Lesson 1: System Maintenance and Monitoring 665 
        Deleted Items Retention 665 
        Exercise 1: Recovering a Deleted Mailbox 666 
        System Monitors as Maintenance Tools 668 
        Link and System States 669 
        Exercise 2: Configuring System Monitor Notifications 671 
        Using the Message Tracking Center 673 
        Exercise 3: Tracking Messages Across the Organization 675 
        Using Message Queues for Troubleshooting 678 
        The MTA Check Utility 679 
        Forcing Active Directory Replication 680 
    Lesson 2: Database Operation and Maintenance 681 
        Considerations About Information Stores 681 
        Defining the Databases 682 
        Main Database Components 684 
        Log File Maintenance and Circular Logging 687 
        Database Partitioning 688 
        Maintaining Databases 690 
        Exercise 4: Compacting Exchange 2000 Server Databases 692 
    Lesson 3: Backup, Restore, and Disaster Recovery 695 
        Backing Up the Databases 695 
        Backing Up the Configuration 699 
        Verifying Database Backups 700 
        Exercise 5: Backing Up Exchange 2000 Server 700 
        Designing a Disaster Recovery Plan 702 
        Restoring to the Same Server 703 
        Exercise 6: Restoring a Database to the Same Server 705 
        Complete Disaster Recovery 707 
        Forklifting Users by Means of a Complete Disaster Recovery 708 
        Replacing Server Hardware with Mailbox Move and Public Folder Replication 709 
        Exercise 7: Performing a Complete Disaster Recovery 710 
        Restoring to a Different Server 714 
        Exercise 8: Restoring a Database to a Different Server 717 
        High-Speed Recovery with Delayed Restore 720 
        Exercise 9: Performing a High-Speed Recovery with Delayed Restore 724 
    Chapter Summary 734 
    Review 735 
CHAPTER 21  Microsoft Outlook Forms Environment 737 
        About This Chapter 737 
        Before You Begin 738 
    Lesson 1: Electronic Forms Applications 739 
        Application Design Environment 739 
        Exercise 1: Building a Document Management Solution 742 
        Types of Electronic Forms 745 
        Outlook Forms Designer 746 
        Developing Outlook Forms 747 
        Outlook Forms and Custom Controls 748 
        Disabling the Outlook Forms Designer 749 
    Lesson 2: Managing Outlook Forms 750 
        Forms Libraries 750 
        Managing Forms 752 
        Installing Outlook Forms 753 
        Exercise 2: Designing a Custom Outlook Form 755 
    Chapter Summary 758 
    Review 759 
CHAPTER 22  Microsoft Outlook Web Access 761 
        About This Chapter 761 
        Before You Begin 762 
    Lesson 1: Outlook Web Access Overview 763 
        Outlook Web Access Architecture 764 
        Outlook Web Access File Locations 765 
        Default Virtual Directories 765 
        Exercise 1: Publishing a Document Management System Through a Dedicated Outlook Web Access Virtual Directory 766 
        Outlook Web Access Limitations 768 
        Data Security Issues 768 
        Supported Browsers 768 
        Multimedia Messaging 769 
    Lesson 2: Outlook Web Access Environments 770 
        Single-Server Configurations 770 
        Front End/Back End Configurations 771 
        Front End Load Balancing 771 
        Resource Access 772 
        Exercise 2: Accessing Mailbox and Public Folder Resources with Outlook Web Access 775 
        Backward Compatibility Issues 779 
    Chapter Summary 781 
    Review 782 
CHAPTER 23  Microsoft Exchange 2000 Microsoft Web Storage System 783 
        About This Chapter 783 
        Before You Begin 784 
    Lesson 1: The Microsoft Web Storage System 785 
        HTTP-Based Interfaces 785 
        Database Interfaces 786 
        Exchange Installable File System 789 
        Internet and MAPI-Based Messaging Clients 791 
    Lesson 2: Designing a Web Storage System Solution 793 
        Designing Web Storage System Forms 793 
        Exercise 1: Implementing a Custom Web Form for Outlook Web Access 797 
        Synchronous, Asynchronous, and System Events 802 
    Chapter Summary 804 
    Review 805 
CHAPTER 24  Workgroup and Workflow Technologies 807 
        About This Chapter 807 
        Before You Begin 808 
    Lesson 1: CDO for Exchange 2000 Server 809 
        ActiveX Data Objects Versus Collaboration Data Objects 809 
        CDO for Exchange 2000 Server Object Model 811 
        Sending CDO Messages 814 
        CDO Calendaring 814 
        Contact Management 816 
    Lesson 2: CDO for Exchange Management 818 
        Collaboration Data Objects versus Active Directory Services Interfaces 818 
        CDO for Exchange Management Object Model 819 
        Working with Information Stores and Public Folder Hierarchies 820 
        Mailbox and Public Folder Management 821 
    Lesson 3: Workflow for Exchange 2000 Server 823 
        Workflow Basics 823 
        Preparing the CDO Workflow System Account 827 
        Exchange 2000 Server Workflow Preparation 829 
        CDO for Workflow Interfaces 832 
    Chapter Summary 833 
    Review 834 
CHAPTER 25  Real-Time Collaboration 835 
        About This Chapter 835 
        Before You Begin 836 
    Lesson 1: Instant Messaging 837 
        The Principle of Instant Messaging 837 
        Instant Messaging Implementation 840 
        Instant Messaging Domains 842 
        User Addresses for Instant Messaging 843 
        Domain Name Service Dependencies 844 
        System Monitoring of Instant Messaging 845 
        Exercise 1: Deploying Instant Messaging 846 
    Lesson 2: Chat Services 853 
        Chat Overview 853 
        Installing the Exchange 2000 Chat Service 854 
        Managing the Exchange 2000 Chat Service 855 
        Exercise 2: Implementing a Chat Community 856 
    Lesson 3: Online Conferencing 859 
        Data and Video Conferencing Overview 859 
        Architecture of Exchange 2000 Conferencing Server 861 
        Installing Exchange 2000 Conferencing Server 864 
        Scheduling Online Conferences 866 
        Joining Online Conferences 866 
    Chapter Summary 867 
    Review 868 
CHAPTER 26  Connecting to Microsoft Mail and Schedule+ 869 
        About This Chapter 869 
        Before You Begin 870 
    Lesson 1: The Microsoft Mail Connector 871 
        MS Mail Connector Overview 871 
        MS Mail Message Routing in Exchange 2000 Server 873 
        MS Mail Connector Architecture 874 
        Configuring the MS Mail Connector 877 
        Configuring the MS Mail Environment 880 
    Lesson 2: Configuring Directory Synchronization 882 
        MS Mail Directory Synchronization Events 882 
        Directory Synchronization with Exchange 2000 Server 884 
        Configuring a DXA Server 888 
        Configuring a DXA Requestor 890 
        Directory Synchronization Templates 891 
    Lesson 3: The Schedule+ Free/Busy Connector 893 
        Schedule+ Free/Busy Connector Architecture 893 
        Configuring the Schedule+ Free/Busy Connector 896 
    Chapter Summary 897 
    Review 898 
CHAPTER 27  Connecting to Lotus cc:Mail 899 
        About This Chapter 899 
        Before You Begin 900 
    Lesson 1: The Connector for Lotus cc:Mail 901 
        Connector for Lotus cc:Mail Overview 901 
        Components of the Connector for Lotus cc:Mail 904 
        Lotus cc:Mail Considerations 907 
        Lotus cc:Mail and Connector Interfaces 909 
        Configuring the Connector for Lotus cc:Mail 910 
        Advanced Connector Maintenance 912 
    Lesson 2: Lotus cc:Mail Directory Synchronization 914 
        Configuring the Lotus cc:Mail Post Office 914 
        Configuring the Connector for Lotus cc:Mail 915 
        Customizing Address Generation Rules 916 
    Chapter Summary 917 
    Review 918 
CHAPTER 28  Connecting to Lotus Notes 919 
        About This Chapter 919 
        Before You Begin 920 
    Lesson 1: The Connector for Lotus Notes 921 
        Connector for Lotus Notes Overview 921 
        Components of the Connector for Lotus Notes 926 
        Configuring the Lotus Domino Server 929 
        Configuring the Connector for Lotus Notes 939 
    Lesson 2: Directory Synchronization with Lotus Domino/Notes 944 
        Directory Synchronization Overview 944 
        Configuring Directory Synchronization 946 
    Chapter Summary 948 
    Review 949 
CHAPTER 29  Connecting to Novell GroupWise 951 
        About This Chapter 951 
        Before You Begin 952 
    Lesson 1: The Connector for Novell GroupWise 953 
        Connector for Novell GroupWise Overview 953 
        Components of the Connector for Novell GroupWise 959 
        Configuring the GroupWise Domain and API Gateway 962 
        Configuring the Connector for Novell GroupWise 972 
    Lesson 2: Directory Synchronization with Novell GroupWise 977 
        Directory Synchronization Overview 977 
        Configuring Directory Synchronization 979 
    Chapter Summary 981 
    Review 983 
APPENDIX A  Questions and Answers 985 
GLOSSARY 1019 
INDEX 1069 



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